On October 24th, I ordered something for Ryan. I was told that shipping would be 5-7 business days. Since I wasn't sure WHO would be doing the actual shipping, I just assumed that 7 days was a good estimate, and I'll leave it at that.
One week went by, and no word. Hmm... I guess they'll be here tomorrow, I thought.
Next day... no word. Hmmm... I think I should check my email to see if there was a tracking number (thinking it might be sent UPS or something). Nope. Nothing in my email.
Ok... so the next day happens. I get a postcard in the mail saying they have tried THREE times to deliver, but were unable. I was home every day, because I KNEW that a package was going to be delivered.
So, I call the number they have hand-written on the back of the postcard. I talk to someone that is barely audible, and am asked if I got a postcard. I say yes, and then it sounds like "mmm-a-mm-mm" and then "click". What? Did she just hang up on me or did she say something about transferring me?
I wait on the line, hoping for cheesy hold music, but none happens. Ack! I hang up and just try their 800 number. I talk to someone that seems to know what she's talking about, but doesn't seem she can help me. She just tells me that they will try to redeliver in the next two days.
One day. Two days, no sign of the package. Nobody ringing our door. Argh!
I call Fed Ex back and I talk to the same quiet lady. She tells me this time that I'm going to talk to Walter. I get transferred, and Walter talks to me in a booming voice, but sounds nice. He says that the package is sitting on his desk. I asked him if the package was redelivered yet (or attempted). He said that they were waiting for a call or something like that (it's been a week or so since I talked to him). He tells me that the package was, in fact, delivered (or attempted delivery) three times ... no, no... actually four times last week. Hmm... how come I never heard the doorbell ring, or the door knocked on? He then tells me that there should have been notes on the door... little sticky notes.
Nope. I think that the Fed Ex delivery guy tried to deliver UPSTAIRS. I'm in a "downstairs" apartment, so it's not as readily seen as the up-the-stairs apartment. I think the guy was such a dumbass, that when he didn't get an answer at the up-the-stairs door, he didn't even LOOK for another door to what he thought was the right address.
I tell Walter that we never got any sticky notes. I'm guessing the Fed Ex guy just tried to deliver upstairs, and didn't even notice that there was another door on the other side of the driveway. I asked Walter if the address had the apartment number/letter correct. He said yes. So...
I give Walter specific instructions on WHERE the guy has to go to deliver. I will be home all that day (Friday), so if he shows up, I will be there. Walter says that it will be put on his truck tomorrow and I'll get it. Good.
Turns out that Ryan made plans for us on Friday, and I find out AFTER I've talked to Walter. So... now I have to call Walter back on Friday morning to see if they can just hold it and I'll get Ryan to go pick it up. He says that the package is already on the truck.
Damn!
So, Ryan tells Walter that he should just deliver it to Ryan's work address. That way someone will be there and then this whole hassle will be over. I'm not very happy with Fed Ex. I'll let you know how much more or less unhappy I am with them after I find out if Ryan got his package or not today (at work).
Carisa
Happy idea for today:
(From: 14,000 things to be happy about. by Barbara Ann Kipfer)
swinging doors to the kitchen (p. 504)
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