Anyways, I sent in a roll of film last month, and everything went as planned... at first. I got an email saying my pics were online. So I checked them out, and found that I only had TWELVE pictures online instead of at LEAST 24!
To say I was pissed was an understatement. I immediately wrote to Snapfish and asked what the hell happened. They wrote back saying that their scanner only showed the pics that had something to pick up. So, they said they'd scan them again to see if they missed something.
Next thing I know, I'm getting an email from them saying that they are having trouble processing my credit card. I figured I entered it wrong, even though I had double checked it when I entered it the first time. I went to their site and entered it again. Yadda yadda yadda.
I got another email back from them after I emailed saying I had tried and tried with the account number. They wrote that they were still having trouble, and they were just going to have to send my negatives back to me without my pictures.
Lo and behold, Saturday, I got something in the mail from Snapfish, and I was only expecting the negatives, since last I knew, they didn't get the card to work. When I opened the envelope, there were pictures in there!
I looked at the negatives to see what pictures they missed. It turns out that there were open gaps in the negatives where pictures should have been. Snapfish didn't do anything wrong, so that means that my camera is ready to die. :(
Today, I checked my email to see that Snapfish had sent me a message saying that my pictures had been sent. I was happy that they finally got my card to work, but I was disappointed because I would end up paying for 24 pictures when I only got 12. It turns out the email had some good news in it.
They gave me an offer from a partner company to try something out for free as a special thanks for using Snapfish. And then I looked down further on the email, and there was this section that said:
"PLEASE NOTE: As a courtesy from Snapfish customer service, you were not charged for this order. For your reference, we have provided your order details below. However, no charges were placed on your credit card."
I was so shocked and pleased and excited and everything else happy-ish that I wrote them an email to thank them for redeeming themselves and making my day! I was one happy camper when I found that out.
So, it pays to bitch if you aren't happy, because customer satisfaction departments are there for you! Yippee!
Carisa
Happy idea for today:
(From: 14,000 things to be happy about. by Barbara Ann Kipfer)
eating peas with a fork (p. 219)
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